Privacy Policy

This privacy notice explains the personal data we collect from you and what we do with it.
Who is collecting the data?

The personal data you provide is being collected by Dymond Engineering & Metal Products Ltd, Combrew Lane, Bickington, Barnstaple Devon EX31 2ND.

What data is being collected?

When you contact us, we ask you to provide your name, company name, email address and telephone number.  You might also choose to provide more information (eg, company address) in which case we will also collect and store this information.

When and how is the data being collected?

We collect information when you fill out a form on this website, send us an email enquiry, phone us, write to us, or visit our factory.  We also collect data from business cards we are given.

How will the information be used?

We will process your information firstly for the purpose of responding to your enquiry.  We will also send future occasional marketing communications to you by email.  If you provide your telephone number and mailing address we may also use these to stay in touch with you.

If we plan to use your personal data for a new purpose, we will communicate the changes to you before we start any new processing.

The legal basis for processing your data

By submitting your data through our website, or on email, by phone or post, you are confirming by your action that you consent to us processing the data you provide so that we can respond to your enquiry.

We will also use your data to send you our occasional news by email in future

The legal basis for us doing this is ‘legitimate interest’.  This means that because you’ve enquired about our services and given us your email address, we think you’d reasonably expect to hear from us in future about related products and services.  We only email a few times a year; and we only send to email addresses with a business domain.  You will be able to unsubscribe easily from these emails at any time.  If you’d rather we didn’t email you please put this in your message when you enquire.

If you wish to enquire without providing personal data please telephone us instead – but we may not be able to respond fully to your enquiry.

If you give us a business card at an event, we’ll ask for your consent to add you to our newsletter mailing list.

Data security

This website has an SSL certificate (https://), which means that the data you submit through this website is encrypted for security protection.  Please contact us if you have any queries about our IT security.

Sharing data

We never pass your data to any third parties, unless:

  • we have appointed them as a Data Processor to carry out work on our behalf (eg, our IT company, marketing company, or credit checking agency); or
  • we are ever required to do so by law; or to establish, defend or exercise our legal rights.

How long will your data be stored?

We store most data for two years from the date of last engagement with us.  This means, for example, that if in the course of two years the company you work for doesn’t buy from us, and you as an individual don’t contact us or open one of our email newsletters, we’ll remove your personal data from our systems and unsubscribe you from our email newsletter.  We’ll endeavour to contact you before the two-year period elapses to seek your consent to stay in touch.

However, we sometimes find that customers and enquirers come back to us years later to ask about parts and drawings!  If your enquiry goes that far, then your personal information may be on archived records that we keep for much longer (typically ten years) – but you can ask for it to be removed if you wish.

Your rights

As an individual you can be completely removed from our records at any time, at your request.  You also have the right to know what personal information we hold on you.  You have the right to unsubscribe from any of our marketing communications, even if you have previously given consent to receive them.

If you have any queries or complaints about how we use your data please contact our Head of Data, Sue Roberts – telephone 01721 372662, email info@dymondengineering.co.uk

We reserve the right to update this statement at any time, without notice.